Refund policy

We apply a transparent refund policy to protect parents' rights during the process of using the learning service.

1. Scope of application

• Applies to online course/package purchases on the platform.
• Refund refusal cases only apply to the extent permitted by law.

2. Refund conditions

• Requests are submitted within 30 days of the first successful payment.
• Request sent from account registered email or verified support channel.
• The requested information must be complete to authenticate the transaction.

3. Required documents

• Registered account email.
• Transaction code/payment receipt (if any).
• Reason for requesting refund.

4. Reception channel

• Email: billing@tinygeniushubvn.tech
• Suggested title: "Request a refund - [Account email]".

5. Processing time

• We will respond to the reception status as soon as possible.
• Expected processing time is 5–10 working days from receipt of complete valid documents, depending on the payment partner.

6. Note

• This policy does not limit consumers' mandatory rights under the law.
• Refunds may be affected by the payment gateway or card issuing bank's policies.
• We reserve the right to request additional information to prevent transaction fraud.

7. Legal basis of reference

• Law on Protection of Consumer Rights No. 19/2023/QH15 (effective from July 1, 2024).
• Decree 55/2024/ND-CP details a number of articles of the Law on Consumer Rights Protection.
• Electronic Transaction Law No. 20/2023/QH15 (effective from July 1, 2024).
• Decree 52/2013/ND-CP and Decree 85/2021/ND-CP on e-commerce.

Last updated: 26/03/2026